Privacy Policy.

At Ayurveda Resort Gandhinagar (operated in collaboration with Sankalp Wellness and Setu Nutricare at Taj Gandhinagar), we hold the privacy and confidentiality of our guests and patients in the highest regard. This Privacy Policy details how we collect, store, utilize, and protect your personal, medical, and payment information.

By utilizing our website, booking assessments, scheduling consultations, or registering for memberships, you consent to the practices described in this policy.

1. Information We Collect

We collect information necessary to deliver premium wellness care, complete bookings, and improve our services:

• Personal Identity: Full name, telephone number, email address, physical address, and demographic information.
• Clinical & Medical Details: Health concerns, symptoms, pulse evaluation details, or dietary history provided during consultation booking or Prakriti (constitution) quiz.
• Payment & Billing: Transaction identifiers and billing details processed securely via our payment gateway partners (Razorpay). We do not store raw card numbers or banking credentials on our servers.
• Technical Tracking: IP address, browser type, device information, and interaction behaviors tracked via Google Tag Manager and Meta Pixels.

2. How We Use Your Information

The information collected is used solely for standard operational and clinical purposes:

• To evaluate, schedule, and deliver personalized Ayurvedic treatment plans (e.g., Panchakarma, Abhyanga).
• To manage and verify wellness memberships and program selections.
• To process payments securely and prevent fraudulent transactions.
• To communicate scheduling updates, booking confirmations, and legal notices.
• To analyze website usage statistics to optimize user experience and responsive layouts.

3. Information Sharing & Disclosure

We do not sell, trade, or rent your personal data to third parties. We only share relevant data in the following restricted scenarios:

• Clinical Providers: Shared with our senior Vaidyas (Ayurvedic doctors) and therapists to prepare and administer clinical therapies.
• Service Providers: Shared with trusted platforms supporting our business (e.g., website hosting, secure SMS notifications, customer relationship tools, and Razorpay for payment clearing).
• Legal Compliance: If required by law, subpoena, or to protect the safety, properties, and rights of Ayurveda Resort Gandhinagar, its employees, or guests.

4. Cookies & Web Analytics

Our website utilizes cookies and similar tracking pixels (Google Analytics, Google Tag Manager, and Meta Pixels) to analyze traffic, record conversion events (such as contact form submissions or call clicks), and display relevant marketing campaigns. You can customize cookie preferences directly in your web browser settings.

5. Security of Your Data

We employ robust technical and administrative security measures, including SSL encryption across our domains and secure database partitions, to safeguard your information from unauthorized access, loss, or alteration.

6. Your Rights & Access

You have the right to request access to the personal data we hold about you, request corrections to outdated details, or ask for the deletion of your personal records from our client relationship manager, subject to clinical records preservation requirements.

7. European Economic Area (EEA) & GDPR Compliance

For guests and visitors residing within the European Union, European Economic Area (EEA), United Kingdom, or Switzerland, the processing of your personal data is governed by the General Data Protection Regulation (EU GDPR / UK GDPR).

• Legal Basis for Processing: We process your general data under legitimate interest (responding to retreat inquiries) or contractual necessity (completing wellness bookings). Any clinical and health details provided during Prakriti assessments or medical consultations are processed with your explicit consent (GDPR Art. 9(2)(a)) solely for Ayurvedic diagnostic planning.
• Consent & Cookie Management: Non-essential tracking cookies and marketing pixels are disabled by default for visitors from GDPR jurisdictions via Google Consent Mode v2 until explicit consent is given. You may modify or revoke your cookie choices at any time using the Cookie Settings link in our website footer.
• Your Rights under GDPR: You possess the right to access, rectify, or request erasure of your personal data, the right to restrict or object to processing, and the right to data portability. You also have the right to lodge a complaint with your local data protection supervisory authority.
• International Transfers: When you book a retreat with our center in Gujarat, India, your data is transferred internationally to our secure clinical facility. We apply technical encryption and confidentiality protocols to ensure your data receives equivalent protection.

8. Contact Our Compliance Team

If you have questions regarding this Privacy Policy, wish to exercise your GDPR rights, or request database removal, please reach out to us:

Ayurveda Resort Gandhinagar
Taj Gandhinagar Resort & Spa, Limbodra, Gujarat 382650
Phone: +917041937686
Email: info@ayurvedacenter.org